Refund & Retest Policy

Last Updated: August 2026

We stand by the quality of our closed testing service. Our policy is designed to be fair and transparent.

1. The 100% Free Retest Guarantee

If your application is rejected by Google specifically for "Insufficient Testing" or lack of engagement after completing our full 14-day cycle, we will run a secondary 14-day testing campaign for your app at absolutely zero cost. You must provide a screenshot of the specific rejection email to qualify.

2. Refund Eligibility

You are eligible for a full refund if:

• We fail to provide the agreed-upon number of testers within 48 hours of your order.
• We fail to maintain the 14-day continuous testing streak due to our internal errors.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Your app is rejected by Google for policy violations, metadata issues, or severe crashes.
• Your developer account is terminated by Google for reasons unrelated to our testing (e.g., prior strikes, associated accounts).
• You alter or remove our testers from the Play Console list during the active 14-day cycle.

4. Requesting a Retest or Refund

Please contact support@12testers14days.pro with your order number and relevant Play Console screenshots. Requests are processed within 2-3 business days.